Tuesday, November 22, 2016

EasyBus.co.uk - EasyBus sell journeys which do NOT exist!?

We booked a bus through EasyBus.co.uk for 17 Nov 2016 at 7pm from Stansted Airport PTI Bus Terminal Bay 13-14 to Victoria Station.

This service simply does NOT exist!

My wife and I showed up to get our bus and we're told there was no such bus by their contracted company/partner! The next bus to that destination wasn't for nearly an hour!!
Had we taken the later bus, we would have missed our connection at Victoria Station. Instead, we were forced to take the only 7pm bus our ticket was valid for. This bus, however, only went to Liverpool St - NOT to Victoria Station - so we were forced to take the underground to Victoria Station after getting off the bus and walk the rest of the way. Considering my wife had just broken her foot 2.5 weeks prior and was on crutches, you can imagine this was a HUGE inconvenience for us and needs to be addressed.
No response from EasyBus.co.uk about this, they have a very bad reputation for customer service. This is made very apparent when doing a quick Google search.