Monday, September 11, 2017

Instacart - Stolen deliveries, poor customer service - AVOID!

My advice... Use Instacart as a $50 referral scheme, or, get your introduction freebies and MOVE ON!

The first two orders I made, my groceries were never delivered. The first order, the person claimed to deliver them, but didn't. I told Instacart to ban this person from making future orders from me. Low and behold, this did not happen, and this same person re-stole my second order! This driver is now banned, so that is good, but why let it go this far?

I must have contacted Instacart over 40 times over the 4 orders I made. That's 10 emails per order. This isn't a very time saving experience that was originally advertised by Instacart. I might as well go to the store myself.

I then has issues with support providing me credit as a 'sorry that your orders were stolen' coupon. The coupon didn't work when added over $35 to my cart. I had to contact them again and spent all morning today on this. When they finally fixed this bug, my free delivery went away.

Both the website and Android apps have many issues and bugs. The 'Sort by price' filters really do not work at all! Try for yourself! The Android app has a search bug where the search is hidden after the first search, so you have to guess what you search for. There is also an issue with wrong prices and wrong quantities on the website. At Smith's a TWO GALLON milk is $2.14. They WILL NOT deliver this, they will deliver half a gallon and expect you to deal with it. I told Instacart about these issues weeks ago and nothing has been done about it. The list really goes on, I could be here all day!

The support tickets are annoying because I'll get an agent who is really good and understanding, I reply to them, then some idiot in support takes over my case EVERYTIME I reply. They DO NOT READ the entire support chain, and I go round in circles again. This happen EVERY response!

The latest order, somebody thought it would be a good idea to replace a 50lb bag of rice with a 5lb bag. The 5lb bag was also a crappy value per oz. That's 10 times smaller that I wanted. Why didnt they chat with me using the chat feature? I can appreciate Instacart targets cheap people with low ambitions as drivers as they promise the self-employment dream that some job-hunters crave.... But this detriments the entire process. Orders get stolen, drivers get annoyed and damage your property. I mean, really!

Icing on the cake... You will get many emails containing the following: "If you have any feedback on how we can make Instacart Express better, just reply to this email!". Each time, the email will be sent from a no-reply email and your nice informative response will get bounced back, or, forgotten and lost forever.

Their support service is called the "happycustomers" team. I think they call it this so you go easy on them! They promise a 2 hour response, but you WILL end up waiting over 12 hours on some occasions, and when your groceries are missing, 12 hours is a long time to wait wondering where your money and your goods have gone!

Just go to the store yourself! You'll be glad you did!

Friday, January 6, 2017

Cell Phone Scam - celldays on eBay

Please be aware of user: celldays on eBay

Profile - Celldays on eBay
Store - Celldays on eBay

The Scam
The seller deals which selling cell phone. The seller will claim the IMEI is good however, the phone has NOT been paid off! So later, in a week, a month, the phone will be blacklisted by the carrier. This will deem the phone useless and it's resale value will not rock bottom. Once this has happened, it will be outside of the ebay 30 day return and feedback policy.

If you are lucky enough to catch this early... REQUEST A RETURN! - However, you will notice that when you return an item, you CANNOT leave feedback... This is why their feedback looks so good!

Here is the response I received from Celldays on eBay

You will not have a problem, and we will extend our warranty if this happens (but it won't).

Please see our 12,000+ feedbacks, not one problem like this.


My Response

How can you guarantee I wont have a problem? I assume you, I read your feedback, which is why I purchased this.

Let's look at an example of how you are scamming people...

1. I buy a phone from AT&T on a 2 year contract.
2. I make one monthly payment of $50 and then stop making payments
3. I sell the phone on ebay
4. AT&T start sending me bill reminders, which I ignore...
5. AT&T would naturally blacklist the IMEI after x weeks have passed. Why wouldn't they? You have paid $50 for a phone, which you sold for $350 on ebay. You are $300 up!! Why would AT&T NOT blacklist this phone? Again... How can you guarantee I wont have a problem?

Now, I have visited AT&T in person, they have told me that this is a scam.... Not a great first impression. They pulled up the bill for the previous owner and said they have NOT been paying their bill. AT&T told me in person, that this phone WILL get blacklisted.

So again... How can you guarantee I wont have a problem?

I Then checked google, and it's full of these issues... Im not really full on confidence here! They ONLY person that has said I won't have a problem is the person selling me the phones... What does that tell you? Seriously?

Now... I would like TWO phones, with GOOD IMEI, which have been paid off..

Paid off, means that, you fully OWN the phone for which you are selling... You cannot legally sell a phone which is not owned by yourself (As I have explained above)... If you buy a car which has been half paid off by the previous owner, naturally, you as the new owner would pick up these payments or the car would get taken away.

Look... I'm not an idiot, so please don't throw warranty claims at me... Just give me what I ordered please.

Thank you.

Their Final Response
New message from: celldays
I am insulted.

What scam? Who is a scammer?

Who paid $50?

If you do not want it, please send everything back for a full refund. (Yes, we always back our customers)

Please send everything back for a full refund.


Seriously!? They look the only bad points and discarded my whole entire explanation! They know EXACTLY what they are doing!