Monday, September 11, 2017

Instacart - Stolen deliveries, poor customer service - AVOID!


My advice... Use Instacart as a $50 referral scheme, or, get your introduction freebies and MOVE ON!

The first two orders I made, my groceries were never delivered. The first order, the person claimed to deliver them, but didn't. I told Instacart to ban this person from making future orders from me. Low and behold, this did not happen, and this same person re-stole my second order! This driver is now banned, so that is good, but why let it go this far?

I must have contacted Instacart over 40 times over the 4 orders I made. That's 10 emails per order. This isn't a very time saving experience that was originally advertised by Instacart. I might as well go to the store myself.

I then has issues with support providing me credit as a 'sorry that your orders were stolen' coupon. The coupon didn't work when added over $35 to my cart. I had to contact them again and spent all morning today on this. When they finally fixed this bug, my free delivery went away.

Both the website and Android apps have many issues and bugs. The 'Sort by price' filters really do not work at all! Try for yourself! The Android app has a search bug where the search is hidden after the first search, so you have to guess what you search for. There is also an issue with wrong prices and wrong quantities on the website. At Smith's a TWO GALLON milk is $2.14. They WILL NOT deliver this, they will deliver half a gallon and expect you to deal with it. I told Instacart about these issues weeks ago and nothing has been done about it. The list really goes on, I could be here all day!

The support tickets are annoying because I'll get an agent who is really good and understanding, I reply to them, then some idiot in support takes over my case EVERYTIME I reply. They DO NOT READ the entire support chain, and I go round in circles again. This happen EVERY response!

The latest order, somebody thought it would be a good idea to replace a 50lb bag of rice with a 5lb bag. The 5lb bag was also a crappy value per oz. That's 10 times smaller that I wanted. Why didnt they chat with me using the chat feature? I can appreciate Instacart targets cheap people with low ambitions as drivers as they promise the self-employment dream that some job-hunters crave.... But this detriments the entire process. Orders get stolen, drivers get annoyed and damage your property. I mean, really!

Icing on the cake... You will get many emails containing the following: "If you have any feedback on how we can make Instacart Express better, just reply to this email!". Each time, the email will be sent from a no-reply email and your nice informative response will get bounced back, or, forgotten and lost forever.

Their support service is called the "happycustomers" team. I think they call it this so you go easy on them! They promise a 2 hour response, but you WILL end up waiting over 12 hours on some occasions, and when your groceries are missing, 12 hours is a long time to wait wondering where your money and your goods have gone!

Just go to the store yourself! You'll be glad you did!

Friday, January 6, 2017

Cell Phone Scam - celldays on eBay


Please be aware of user: celldays on eBay



Profile
Profile - Celldays on eBay
Store - Celldays on eBay

The Scam
The seller deals which selling cell phone. The seller will claim the IMEI is good however, the phone has NOT been paid off! So later, in a week, a month, the phone will be blacklisted by the carrier. This will deem the phone useless and it's resale value will not rock bottom. Once this has happened, it will be outside of the ebay 30 day return and feedback policy.

If you are lucky enough to catch this early... REQUEST A RETURN! - However, you will notice that when you return an item, you CANNOT leave feedback... This is why their feedback looks so good!


Here is the response I received from Celldays on eBay
celldays:
Hi,

You will not have a problem, and we will extend our warranty if this happens (but it won't).

Please see our 12,000+ feedbacks, not one problem like this.

Thanks,
Sam



My Response
Hi,

How can you guarantee I wont have a problem? I assume you, I read your feedback, which is why I purchased this.

Let's look at an example of how you are scamming people...

1. I buy a phone from AT&T on a 2 year contract.
2. I make one monthly payment of $50 and then stop making payments
3. I sell the phone on ebay
4. AT&T start sending me bill reminders, which I ignore...
5. AT&T would naturally blacklist the IMEI after x weeks have passed. Why wouldn't they? You have paid $50 for a phone, which you sold for $350 on ebay. You are $300 up!! Why would AT&T NOT blacklist this phone? Again... How can you guarantee I wont have a problem?

Now, I have visited AT&T in person, they have told me that this is a scam.... Not a great first impression. They pulled up the bill for the previous owner and said they have NOT been paying their bill. AT&T told me in person, that this phone WILL get blacklisted.

So again... How can you guarantee I wont have a problem?

I Then checked google, and it's full of these issues... Im not really full on confidence here! They ONLY person that has said I won't have a problem is the person selling me the phones... What does that tell you? Seriously?

Now... I would like TWO phones, with GOOD IMEI, which have been paid off..

Paid off, means that, you fully OWN the phone for which you are selling... You cannot legally sell a phone which is not owned by yourself (As I have explained above)... If you buy a car which has been half paid off by the previous owner, naturally, you as the new owner would pick up these payments or the car would get taken away.

Look... I'm not an idiot, so please don't throw warranty claims at me... Just give me what I ordered please.

Thank you.



Their Final Response
New message from: celldays
I am insulted.

What scam? Who is a scammer?

Who paid $50?

If you do not want it, please send everything back for a full refund. (Yes, we always back our customers)

Please send everything back for a full refund.

Sam



Seriously!? They look the only bad points and discarded my whole entire explanation! They know EXACTLY what they are doing!



AVOID! AVOID! AVOID! AVOID!

Tuesday, November 22, 2016

EasyBus.co.uk - EasyBus sell journeys which do NOT exist!?


We booked a bus through EasyBus.co.uk for 17 Nov 2016 at 7pm from Stansted Airport PTI Bus Terminal Bay 13-14 to Victoria Station.

This service simply does NOT exist!

My wife and I showed up to get our bus and we're told there was no such bus by their contracted company/partner! The next bus to that destination wasn't for nearly an hour!!
Had we taken the later bus, we would have missed our connection at Victoria Station. Instead, we were forced to take the only 7pm bus our ticket was valid for. This bus, however, only went to Liverpool St - NOT to Victoria Station - so we were forced to take the underground to Victoria Station after getting off the bus and walk the rest of the way. Considering my wife had just broken her foot 2.5 weeks prior and was on crutches, you can imagine this was a HUGE inconvenience for us and needs to be addressed.
No response from EasyBus.co.uk about this, they have a very bad reputation for customer service. This is made very apparent when doing a quick Google search.

AVOID!

Sunday, July 3, 2016

Consumer Horror Story: Groupon G-Pass Tickets


So I bought some Groupon G-passes to "Bryan Adams Get Up! Tour at The Chelsea" in Las Vegas a few weeks ago. When Groupon produces event tickets, called G-Passes, they really really like waiting until the VERY LAST MINUTE to provide you these event tickets. On top of this, they REQUIRE that you PRINT THEM OUT, otherwise you will be denied entry, despite showing it on your cell phone.

In this instance, Groupon promised to have the tickets available the day before the event. The chat below is when I contacted Groupon for the 6th time ONE HOUR INTO THE EVENT!! To be honest, the first 5 agents were FAR WORSE than Cecilia C, this was the best response I've had from Groupon, and that is saying a lot!



[Me] Bryan Adams Get Up! Tour at The Chelsea has started!! I'm currently missing it right now as I am at home, fully dressed to go, talking to you because my tickets/G-Passes are STILL NOT AVAILABLE!! The deadline for me to receive them was yesterday and the deal says I have to physically print them!

Why are my tickets not available yet!? This is the 6th time today, SIXTH TIME that i've had to contact groupon support! By the way, the last chat representative ended the chat after they said: "Allow me to check what's going on and see what I can do to sort this out."
https://www.groupon.com/users/xxxxx/orders/507864551
https://www.groupon.com/users/xxxxx/orders/507864499
[Cecilia C.] Thank you for contacting Groupon. My name is Cecilia C.
[Cecilia C.] Hi XXXXX.
[Me] hi
[Cecilia C.] I'm sorry to hear that.
[Me] me too!
[Cecilia C.] I apologize for the inconvenience.
[Me] whats going on??
[Cecilia C.] Allow me to check what's going on and see what I can do to sort this out.
[Me] -_-
[Cecilia C.] I'm sorry for the long wait.
[Cecilia C.] I'm still looking for the vouchers.
[Me] yeh, ive been trying to contact groupon all day (and yesterday!) about these vouchers. The G-Passes were supposed to be available yesterday at the latest!
[Me] the show started at 7pm and nobody has managed to get these tickets to me, it's 8pm now!!
[Cecilia C.] I apologize for the inconvenience.
[Cecilia C.] I apologize. I would need more time to find the vouchers. Would it be possible to send you an email?
[Me] no it wouldnt
[Me] the show started an hour ago
[Me] i need them like now
[Me] that had to be a joke right? this is crazy!
[Cecilia C.] What email address was used to purchase the tickets?
[Me] this one
[Me] i linked you to the groupons
[Me] https://www.groupon.com/users/xxxxxx/orders/507864551
https://www.groupon.com/users/xxxxxx/orders/507864499
[Cecilia C.] I'm sorry the link is not working on my end.
[Me] Is there a manager I can speak to? this is the 5th time today i have been through this
[Cecilia C.] Hold on.
[Me] I really dont want to do this again
[Cecilia C.] For verification, what is the last 4 digits of the card?
[Me] Visa ending in 7398:
[Cecilia C.] Thank you. I see a ticket has been filed for this issue.
[Me] Yes, that was before the concert started. You can imagine now that the concert HAS already started and I didnt receive an email as PROMISED, that i would naturally come back here and wonder why i hadnt received my tickets nor any response!
[Cecilia C.] I sincerely apologize for this trouble.
[Cecilia C.] Apparently, we have an issue with printing the vouchers.
[Cecilia C.] That's why the previous rep had file an urgent ticket for it.
[Me] But the concert started an hour ago!
[Cecilia C.] Let me see what we can do at this point.
[Me] why wasnt i updated?
[Me] i didnt get any email at all!
[Me] I was PROMISED an email
[Cecilia C.] That is true. We would usually send a notification.
[Cecilia C.] One moment please.
[Me] ok
[Cecilia C.] Sorry for the long wait.
[Cecilia C.] Here's what I advise you to do: please approach the event organizer and let them know we are having issues with the printing of vouchers so as a proof, please use your mobile app and show it.
[Me] but the ticket doesnt work on my mobile app!! The seat is blank, the row is blank and not to mention the app doesnt say anything about the ticket because its, surprise surprise, NOT AVAIALBLE!!
[Me] i have no proof at all! The other agent i spoke to today told me I would be denied entry if i tried this
[Cecilia C.] Is is not showing on your list of Groupons?
[Cecilia C.] I can see it on your list.
[Me] yes the item is, but the voucher is not available. Besides, if i left now, the event would almost be over
[Me] somebody should have offered this solution the last 5 times i contacted groupon support, but the only suggestion I received was to NOT do this from the previous person I spoke to!
[Cecilia C.] You just show that you had paid for this show.
[Me] Yes I understand what you are trying to say, but I was told by the last person I spoke to (Groupon agent) that I cannot do this!
[Me] They told me I would be denied entry into the event!
[Me] I dont really want to drive all the way there to take that risk
[Cecilia C.] This is out of our normal process but at this point it is our only option.
[Me] Ok, lets do a full refund to the card, not bucks as you guys have really messed up on this one
[Me] Tickets were promised to us yesterday and quite frankly, they are still not available. You did not email me, or communicate with me AT ALL, despite being promised you would contact me
[Me] So thats $28.00 for two groupons, $56.00 total to the card used to make the purchase. Visa ending in 3252
[Cecilia C.] Yes. I will have this processed by an account specialist and once it is completed I will send you an update.
[Cecilia C.] You will get an email confirmation as well once these vouchers have been cancelled.
[Me] Will I actually get an update this time? I mean, the other agent promised me they would reach out to me, but they did not
[Cecilia C.] You have my word.
[Me] Can I have a number or ID or anything please
[Cecilia C.] I'll personally see to it that it gets done.
[Me] I dont really want to explain this again to agent number #7, I'm just so tried of this
[Cecilia C.] I don't have any ID to provide but you can use our chat as a reference.
[Me] Giving me a confirmation ID or refund ID would give me peace of mind
[Me] I am beyond stressed
[Cecilia C.] I fully understand. I would be if I were in your place.
[Cecilia C.] But I don't have any ID I can give at this point. The only reference is the ticket number you will get after the chat ends.
[Me] What is the maximum amount of time before I get a response? and please no bucks... Normally this would be fine, but I want to make sure that card is refunded! This has really ruined my night and I will go absolutely spare if I see bucks in my account in 2 days
[Cecilia C.] Understood.
[Cecilia C.] It will be refunded to your card.
[Me] ok great, ill copy this chat as reference and expect a response within 24 hours?
[Cecilia C.] Yes.
[Cecilia C.] You can't redeem using the mobile app but at least you can show that this was paid for.
[Me] Ok great. I really don't want to be back here in 25 hours. I think 2 in 10 times I have received an email as promised from groupon, but I will take your word for it. I guess thats all I can do right now.
[Me] Understood, but by the time I get there, itll be almost over
[Me] I'm cutting my losses and getting de-changed back into pyjamas and going to bed, Bryan Adams-less! You really suck Groupon! I feel sorry for the people whom had travelled from out of state to see this show! These people do exist, they have been posted on the event wall on Facebook.
[Cecilia C.] I understand. It's Bryan Adams concert and who would want to miss it.

Sunday, December 21, 2014

HostGator.com - Host Gator's Terrible Technical Support


Chat ID:13084376. Question: DNS problem with my domain
(5:19:30pm)System:Customer has entered chat and is waiting for an agent.
(5:19:43pm)System:Thank you for verifying your billing account [EMAIL]
(6:29:59pm)Afolabi S.:Welcome to HostGator LiveChat. I'd be glad to assist you today.
(6:33:12pm)Afolabi S.:Please wait while I check. Thank you for your patience.
(6:36:33pm)Sean G:Thanks
(6:37:14pm)Sean G:I'm trying to point a domain which is hosted at GoDaddy to my hosting at HostGator
(6:40:21pm)Afolabi S.:OK.
(6:41:00pm)Afolabi S.:tHIS IS YOUR SERVER: pss19.win.hostgator.com
(6:41:22pm)Afolabi S.:sorry for the caps.
(6:42:05pm)Sean G:Yes that's right, but that doesnt help me. I already knew that, I need help configuring this
(6:44:27pm)Afolabi S.:use this document as a guide https://support.hostgator.com/articles/hosting-guide/lets-get-started/dns-name-servers/how-do-i-change-my-dns-or-name-servers
(6:45:04pm)Sean G:yes ive already seen that article
(6:45:07pm)Sean G:thats why im asking you for help setting it up. There seems to be a problem with the DNS settings/server
(6:48:31pm)Sean G:hello?
(6:48:50pm)Afolabi S.:I gave you the server name.
(6:49:59pm)Sean G:yes you did, but thats not my question
(6:50:11pm)Sean G:can i speak to somebody else please thanks
(6:50:19pm)Sean G:maybe a supervisor, im not sure you are understanding me
(6:50:55pm)Sean G:hello?
(6:51:06pm)Afolabi S.:Your question was "I'm trying to point a domain which is hosted at GoDaddy (ginkosolutions.com) to my hosting at Host Gator"
(6:51:47pm)Afolabi S.:And I have provided you with the server name and a guide.
(6:52:25pm)Sean G:you gave me a server name and a url
(6:52:37pm)Sean G:im asking for help. your 'advice' gave me no help at all
(6:52:42pm)Sean G:let me speak to your supervisor
(6:53:42pm)Sean G:Hello?
(6:54:08pm)Afolabi S.:I have no supervisor here.
(6:54:17pm)Sean G:Let me speak to somebody else (6:57:04pm)Sean G:hello?? ....
(6:59:30pm)Afolabi S.:I have some DNS issues withm a customer, can you help?
(6:59:36pm)Sean G:please answer my questions when i ask them or i will have to file a complaint. I have asked for help setting up my domain to point to HostGator as I want what i have paid for. You gave me a server name (which I aleady knew) and you gav me a URL which i told you that i had already read. I need HELP setting up and you response is "I gave you the server address"
(6:59:40pm)Sean G:literally... What the hell
(6:59:58pm)Afolabi S.:I am escalating the issues now.
(7:00:12pm)Sean G:That would be the most useful thing you would have done in this whole chat
(7:00:15pm)Sean G:well done to you

Monday, December 15, 2014

How Bad GoDaddy Treats a 7 Year old Customer with 5 Domains and Deluxe Hosting Accounts


I have been a loyal GoDaddy customer for 7+ years. I signed up for their old Windows Grid Hosting a while ago and I was very pleased with the service I received. I wanted a cheap option to host ASP.NET applications with up to date associated features (IIS, SSL, ASP.NET Version etc.)

After renewing my hosting every 3 years, I noticed that I would save 200% if I let my hosting plan expire and sign up with a new account! I contacted GoDaddy support to see if they won't renew me at the same price as (lets be honest) it would save both of us time and effort. They refused and told me they couldn't do this, so I gladly opened a new Windows Plesk Hosting Account. As my applications run under IIS8 locally and target the ASP.NET 4.5 framework already, migration was not a problem and went rather smoothly.

I did notice that the Windows Plesk interface timed out quite a lot... As this is the only way to configure virtual directories and set file permissions, it became frustrating quite fast! Also, I noticed that FTP transfers (50.62.160.28 server in question) timeout A LOT! I'm left with SO MANY partial file transfers. I contacted support about this on the 8th of December 2014, but they could not offer a solution. My websites were also running twice as slow as before with the Grid Hosting... I came to the conclusion that they are overloading these new servers with so many new customers that they are prone to spammers/large file hosters/DOS etc. I figured that eventually these users will move on, so i'll stick with it for now...

After the migration to my new Windows Plesk Hosting Account, I noticed that I was rarely receiving HTTP 503 Error's with my web applications. I try to stop or restart the application pool in IIS8 and I get this error: http://consumerhorror.blogspot.com/2014/12/godaddy-cannot-stop-or-recycle-app-pool.html. For some reason, I do not have permission to stop or recycle the application pool. Weird! I contacted support about this issue but they didn't offer me any solution!

The web applications run fine locally and on HostGator. The applications are not triggering IIS' Rapid Fail Protection and it's not using hardly any resources or memory. GoDaddy will not offer me log files (They say that they don't keep them?) or anything to help me troubleshoot the issue. Their standard reply seems to be: "Your application needs to work on II8" or "There is a problem with your Web.Config and we don't troubleshoot scripts". Seems like an easy get out for them, but this was not the problem. So I pushed a little harder for a solution...

GoDaddy support has this to say:
Devin -
They are stating the app pool is running now. If you have them backed up you could to a total reset of the hosting account which could get rid of any issues but I'm checking with them to see if we have any logs that would tell us why it was reset.
Devin -
They stated that you'd want to set the trust level to full. They also advised that part of the issue could be an app that doesn't match the .net version.

I had already told him already that it's a simple .NET 4.5 web application with no extra trust requirements. So In GoDaddy's world... Give all your applications full trust or perform a full reset of your hosting account? Anybody with 1% knowledge of IIS/ASP.NET would fall off their chair at this advise! He then followed up with this response...

Devin -
I do understand your situation and I really apologize for the trouble. If I had a way to provide you those logs, I would. Unfortunately, we are unable to do so. We do not have logs for these errors. I really do wish there was something more that I could do for you, but we have reached our limit. There is nothing more that we can look into on this issue and we do not have any extra information to provide.

So GoDaddy has left me with 5 of my hosted domains all pointing to a 503 error which I'm unable to fix as I have no Admin privileges and no access to the IIS logs (which apparently they dont have?! That doesn't even make sense!). As a loyal customer for 7+ years, are they really that stupid? I am actually really confused about their business policy and how they treat their most loyal customers. What do they actually expect me to do now?

I mailed this as a formal complaint to GoDaddy and BBB.org on the 14th of December 2014. I would like for my web hosting to work as it should (with HostGator for example), and I would expect the service I'm paying for.

As of December 15th 2014, GoDaddy has yet to respond.
s34nvideos at gmail dot com

GoDaddy - HTTP Error 503. The service is unavailable. (Windows Plesk Hosting IIS8)


Rarely, I receive a HTTP 503 Error with my web applications hosted on GoDaddy with Windows Plesk hosting. I try to stop or restart the application pool in IIS8 and I get this error: http://consumerhorror.blogspot.com/2014/12/godaddy-cannot-stop-or-recycle-app-pool.html

GoDaddy support has this to say:
Devin -
They are stating the app pool is running now. If you have them backed up you could to a total reset of the hosting account which could get rid of any issues but I'm checking with them to see if we have any logs that would tell us why it was reset.
Devin -
They stated that you'd want to set the trust level to full. They also advised that part of the issue could be an app that doesn't match the .net version.

I had already told him already that it's a simple .NET 4.5 web app with no extra trust requirements. So to conclude, give all your apps full trust or perform a full reset of your hosting account? Anybody with 1% knowledge of IIS/ASP.NET would fall off their chair at this advise!

This application runs fine locally and on HostGator. It's not triggering IIS's Rapid Fail Protection an it's not using hardly any resources or memory. GoDaddy will not offer me log files or anything to help me troubleshoot the issue.

Devin -
I do understand your situation and I really apologize for the trouble. If I had a way to provide you those logs, I would. Unfortunately, we are unable to do so. We do not have logs for these errors. I really do wish there was something more that I could do for you, but we have reached our limit. There is nothing more that we can look into on this issue and we do not have any extra information to provide.

So GoDaddy has left with with 5 of my hosted domains with them all pointing to a 503 error which i'm unable to fix as I have no admin privileges and no access to the IIS logs (which apparently they dont have?! That doesn't even make sense!). As a loyal customer for 7+ years, are they really that stupid? I am actually really confused about their business decisions and how they treat their most loyal customers. What do they actually expect me to do now?