SAY "NO!!!" to United Airlines MileagePlus Credit Card!
Small Print: There isn't one, but you will be told it's for Domestic US flights only!
Bad Experience: We arrived at the check-in desk at London Heathrow with an extra luggage case. They informed us that a MileagePlus card free checked bag does not apply on international flights. We presented the United Representative with an email confirmation which clearly outlines the fact that we are entitled to a free checked bag (It doesn't mention domestic or international at all!). She demanded $200 for the 2 extra bags or they would not let us fly. This seems to occur on every international United flight we take. We have been denied to fly twice out of ten times. See a copy of the MileagePlus free checked bag terms and conditions below.
Source: United In-flight Magazine (Hemispheres) - November 2013
Small Print: Basically before the first economy passenger.
Bad Experience: That is, after First Class, Business, Elites, Special Needs and every other sole (aka Boarding Group 2) but directly in front of economy. You might as-well fly economy and sit next to the desk at the gate, you are no better off.
Small Print: True. However, see below for the BIG CATCH!
Bad Experience: This will get you a ONE WAY flight to Europe. Don't even think about purchasing your return journey separately! The reason being is that United Airlines are typical for charging MORE for a one way flight than a complete round trip! CRAZY!!! See a classic example below...
$1,245 For a ONE WAY TRIP from US to Europe
Source: United.com Booking Website
$1,027 For a ROUND TRIP from US to Europe
Source: United.com Booking Website
$1,245 For a ONE WAY TRIP from US to Europe
$1,027 For a ROUND TRIP from US to Europe
This doesn't add up!
US to Europe Round Trip Example: Outbound: 30,000 miles + $80 in taxes and fees
Source: United.com Booking Website
US to Europe Round Trip Example: Inbound: 30,000 miles + $192.40 in taxes and fees
Source: United.com Booking Website
Small Print: True. However, see below for the catch!
Bad Experience: The MileagePlus website boasts many benefits of the United Club Lounge. These benefits include: Meeting rooms, free Wi-Fi, workspaces, refreshments and more! However, this largely depends on the airport you visit! United give the impression in their advertising that all Club Lounges include all these amazing facilities. However, this is simply not the case. When you land in Vermont with nothing but a chair and a lemon water dispenser, you would naturally feel a little ripped off.
The United Club Lounge is located past security, meaning you require a booked flight to use the facilities. The club is closed overnight, so useless if you are waiting for an early morning flight. Furthermore, to really benefit from the lounge, you should arrive for your first flight transfer really early. Wi-Fi is also NOT free in the club at certain locations. At other locations, LAX for example, there is no club network, you are using the airport Wi-Fi alongside everybody else!
Message To United
You can reach me here, leave a comment, I am still waiting for your response from a complaint I submitted last year. In the meantime, I am sharing my experiences with your airline as I fear for anybody else in my situation. See my blog post about my complaint here
Blog Updates
As of the 1st of April 2014, United has not responded.
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